Administrative Counselor - Cemetery Services

Montgomery County, Maryland

Full-Time | Direct Hire | In-Office Only

$21.00 per hour

Schedule: Monday-Friday, 8:00 AM-4:30 PM + rotating Saturdays

Who We Are

Our client is a respected and mission-driven organization serving families with dignity, care, and professionalism in their most difficult moments. Located in Montgomery County, they are committed to supporting the community by providing compassionate burial services that honor every family's needs and values.

This isn't just a job-it's a calling. If you're empathetic, detail-oriented, and committed to making a meaningful difference, we encourage you to read on.

What You'll Do

As an Administrative Counselor, you will serve as a trusted guide and administrative partner to families navigating end-of-life arrangements. This position combines customer service with administrative precision to ensure every detail is handled with grace and respect.

Your key responsibilities will include:

• Supporting families through burial arrangements with compassion, clarity, and professionalism
• Preparing contracts and documentation with accuracy and attention to legal/regulatory requirements
• Scheduling services and coordinating with funeral homes, religious organizations, and internal teams
• Educating families on burial options and memorial services while honoring emotional and financial sensitivities
• Maintaining accurate and confidential records in digital and physical formats
• Assisting with pre-need planning and future arrangements for individuals and families
• Working collaboratively with cemetery operations to ensure respectful and timely site preparation
• Creating a welcoming and supportive environment for all families and visitors

What We're Looking For

• A high school diploma or equivalent is required
• 2+ years of experience in customer service or administrative support (service-based industries preferred)
• Deep empathy and interpersonal sensitivity, especially in emotionally sensitive situations
• Excellent communication and organizational skills
• Ability to manage multiple tasks while maintaining composure and professionalism
• Proficiency in Microsoft Office Suite and comfort with data entry systems
• Knowledge of cemetery or funeral services is a plus-but not required (comprehensive training provided)

What You'll Get

• A chance to make a meaningful impact in your community
• A supportive and mission-driven team culture
• Structured onboarding and training to set you up for success
• Opportunities for growth and ongoing professional development
• Stable hours with a consistent weekday schedule and rotating Saturdays

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.